Privacy Policy

Scott Young’s Foot Health Clinic (“we”, “us”, “our”) is committed to protecting your privacy. 

This Privacy Policy explains how we collect, use, store, and share personal information when you use our website (hosted through GoDaddy on Google Sites) and when you contact us.

Last updated: 3 March 2026

1) Who We Are

Data Controller: Scott Young’s Foot Health Clinic (Scott Young).
Contact email:  scottfootclinic@gmail.com
Phone: 07531 652363
Service area: Nottinghamshire, UK.

If you have any questions about this policy or how we use your information, contact us using the details above.

2) The Personal Information We Collect

We may collect and process the following types of information:

Information you give to us

• Contact details such as your name, telephone number, email address, and postcode/area
  
  

• Messages and enquiries you send via website forms, email, phone, SMS, WhatsApp, or social media messaging (for example Facebook Messenger)
  
  

• Appointment details such as preferred dates/times and the type of help you are requesting
  
  

Information you may choose to share (health-related)

If you include details about your feet, symptoms, medical history, medications, mobility, or other health information in an enquiry, that can be health data, which is treated as “special category data” under UK data protection law and needs extra protection. All health data we collect is treated confidentially and never shared or reproduced.

Information collected automatically (website usage)

Depending on how the site is configured, we (and our service providers) may collect limited technical information when you visit the website, such as:

• device type, browser type, and basic usage information
  
  

• cookies or similar technologies (see Cookies section below)
  
  

3) How We Use Your Information

We use your information to:

• respond to enquiries and provide information about our services
  
  

• arrange, manage, and confirm appointments
  
  

• keep basic records relating to our communications and services
  
  

• improve the website and understand how it is used (only where appropriate and permitted)
  
  

• comply with legal obligations (for example accounting or regulatory requirements)
  
  

4) Our Lawful Bases For Processing

UK GDPR requires that we have a valid “lawful basis” for processing personal data.
Depending on the situation, we rely on one or more of the following:

• Contract: when processing is necessary to provide services you request, or to take steps before providing services (for example booking an appointment).
  
  

• Legitimate interests: for running our clinic, responding to enquiries, keeping appropriate records, and improving our services (balanced against your rights).
  
  

• Consent: where you have given clear permission (for example, when you opt in to non-essential cookies, or when you choose to provide certain information).
  
  

• Legal obligation: where we must process data to meet legal or regulatory requirements.
  
  

Special category (health) information

Where you provide health information, we will only use it as necessary for handling your enquiry, providing services, and safeguarding your wellbeing, and we apply additional protections. Under UK GDPR, special category data needs both a lawful basis and an additional condition for processing.

5) Where We Get Your Information From

Most information comes directly from you when you:

• submit a form on the website
  
  

• call, text, or email us
  
  

• message us via WhatsApp or social media
  
  

We may also receive basic information from third-party platforms you use to contact us (for example Facebook/Meta platforms).

6) Who We Share Information With

We do not and never will share or sell your personal information.

7) Website Hosting On Google Sites

This website is hosted using Google Sites. This means some information may be processed by Google as part of providing the website hosting and related services.

Google’s systems may store or process data in different locations, and where personal data is transferred internationally, appropriate safeguards are typically used (for example contractual protections). (You can also review Google’s own privacy materials for more detail here.)

8)How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected, including:

• to respond to enquiries and provide services
  
  

• to maintain appropriate clinic records
  
  

• to comply with legal, accounting, or insurance requirements
  
  

Retention periods vary depending on the type of information. If you want more detail, contact us.

9) Your Data Protection Rights

Under UK data protection law, you have rights over your personal information, including:

• the right to access your personal data
  
  

• the right to rectification (correct inaccurate data)
  
  

• the right to erasure in certain situations
  
  

• the right to restrict processing in certain situations
  
  

• the right to object to processing in certain situations
  
  

• the right to data portability (where applicable)
  
  

• the right to withdraw consent (where consent is the basis)
  
  

You can read more about these rights via the ICO’s guidance.

To exercise any rights, contact us using the details at the top of this policy.

Complaints

If you are unhappy with how we handle your information, please contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

10) Cookies and Similar Technologies

Cookies are small files stored on your device. UK rules require clear information about cookies and consent for non-essential cookies.

Essential cookies

Some cookies may be strictly necessary for the website to function and cannot be switched off.

Analytics cookies (for example Google Analytics)

If we use analytics tools to understand how people use the site, these are typically non-essential and require your consent. The ICO has stated that analytics cookies do not fall under the “strictly necessary” exemption and generally require consent.

If analytics is enabled, we will aim to use a consent method suitable for Google Sites and only enable non-essential cookies once you have opted in.

Embedded content

Pages may include embedded content (for example videos, maps, or social media widgets). These third parties may set their own cookies or collect usage data in line with their policies. All video material featured on this site has been hardcoded or embedded independently, meaning no third-party software or platform can track usage.

11) Marketing Communications

We may respond to enquiries and provide service information you request. We will not send marketing emails or messages unless it is permitted by law or you have asked us to do so. You can opt out of marketing communications at any time by contacting us.

12) How We Protect Your Information

We take appropriate steps to protect your information against loss, misuse, or unauthorised access. This includes limiting access to personal data and using reputable service providers.

No website or data transmission is guaranteed to be 100% secure, but we work to maintain sensible safeguards.

13) Children’s Privacy

Our services and website are not intended for children, and we do not knowingly collect personal data from children via the website. If you believe a child has provided us with personal information, contact us and we will address it.

14) Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page, with the “Last updated” date shown at the top.

15) Contact Us

If you have questions about this policy or your personal data, contact:

Scott Young’s Foot Health Clinic
Contact email:  scottfootclinic@gmail.com
Phone: 07531 652363